Pay-on-use recovery
Broken down on a motorway? Safe recovery enquiry
A breakdown on a motorway needs immediate attention to personal safety before a towing quote. If the vehicle is in a live traffic lane or anybody is in immediate danger, call 999. When it is safe and permitted to arrange recovery, give the road, direction of travel, junction or service area and a precise safe pickup location.
Get price & ETA07988 887101→Tell us your pickup, vehicle, problem and destination. We confirm availability, price and expected arrival time before payment.
Nationwide recovery across England — call for live availability, price and ETA.
What to know
Clear help for the situation you are in.
- ✓Road name, direction and nearby junction or motorway service area
- ✓Safety and road-authority instructions take priority over arranging a truck
- ✓Check whether the vehicle is in a place where collection is permitted and safe
- ✓Driver/equipment availability and realistic quote confirmed case by case
Safety first — motorway breakdowns
The exact road position determines what happens next.
Ordinary collection is not a substitute for motorway traffic control. Follow the road operator's or emergency services' instructions; SOS can only assess recovery when access is safe and permitted.
What to have ready when you call
- If in immediate danger or a live lane, call 999 before SOS.
- When safe, note motorway number, direction, junction/service area and accessible pickup point.
- Tell dispatch whether the vehicle can move and whether road-authority assistance is already involved.
Give the exact pickup and destination before requesting a quote. Dispatch checks the appropriate operator and equipment, total price and a realistic ETA before you commit.
Related decisions:
Common questions
Useful answers.
Can SOS collect from the motorway hard shoulder?+
That depends on the location, traffic-management requirements and whether an authorised suitable operator can safely attend. Follow National Highways and emergency-service guidance first; do not assume a standard recovery truck can attend every motorway position.
What location should I give?+
Road and direction, nearest junction, service area or marker details if safely known, vehicle details, any passengers and whether you have reached a place of safety.
What if the car is in a live lane?+
Call 999 immediately; do not try to arrange an ordinary tow as a substitute for emergency response. Follow the emergency services' directions.
What happens before you pay
Clear job details before you commit.
We do not rely on a generic membership promise. Dispatch checks the live recovery job first.
- 01Availability checked
Dispatch checks whether a suitable recovery option is available for your location and vehicle.
- 02Price confirmed
You are given the job price before payment, based on the pickup, vehicle, destination and known requirements.
- 03ETA confirmed
You get a realistic expected arrival time based on the live dispatch situation.
- 04You decide
No booking is made until you agree to proceed.
Prefer a callback?
Leave your number and pickup area.
Request a callback for availability, price and ETA. For urgent recovery, calling dispatch is fastest. No booking is made until you agree.
Need recovery now?
Tell us your location, vehicle and destination. We confirm availability, price and timing before payment.