Pay-on-use recovery
Electric car recovery — flat charge or 12V failure
An electric car can be immobilised by an empty traction battery, a flat 12V system or an unrelated fault. The correct recovery method depends on the model and battery state; some EVs cannot be moved using ordinary wheel-lift towing. Tell dispatch the exact model, warning messages and destination.
Get price & ETA07988 887101→Tell us your pickup, vehicle, problem and destination. We confirm availability, price and expected arrival time before payment.
Nationwide recovery across England — call for live availability, price and ETA.
What to know
Clear help for the situation you are in.
- ✓Electric car out of usable driving range and needing a suitable destination
- ✓12V electrical no-start symptoms on an otherwise charged EV
- ✓Vehicle-specific transport and loading restrictions assessed first
- ✓Suitable operator, full quote and realistic ETA confirmed before agreement
EV recovery: transport method matters
Do not assume an EV can be towed like a conventional car.
Traction-battery depletion, a failed 12V system and electronic parking-brake faults require different handling. Manufacturer towing guidance and the vehicle's loaded weight can rule out some recovery methods.
What to have ready when you call
- Give make, model, approximate battery state, dashboard alerts and whether the car selects Neutral.
- State if wheels rotate and if an electric parking brake will release.
- Choose an accessible destination: charger, home or an EV-capable garage, and confirm it can accept the vehicle.
Give the exact pickup and destination before requesting a quote. Dispatch checks the appropriate operator and equipment, total price and a realistic ETA before you commit.
Related decisions:
Common questions
Useful answers.
Can you take my electric car to a charging station?+
If a suitable, safe recovery option is available and the destination can receive the vehicle, dispatch can assess that route. Provide a specific accessible charger location rather than assuming all charging sites permit unloading.
Why won't my EV start when the main battery shows charge?+
Some models rely on a separate low-voltage system. However, several faults can produce the same symptom. Follow the manufacturer's instructions and do not try unsafe towing or jump procedures.
Can every recovery truck transport an EV?+
No. Vehicle weight, wheel/parking-brake state and manufacturer-approved towing instructions affect the equipment required. Dispatch must verify suitability before taking the booking.
What happens before you pay
Clear job details before you commit.
We do not rely on a generic membership promise. Dispatch checks the live recovery job first.
- 01Availability checked
Dispatch checks whether a suitable recovery option is available for your location and vehicle.
- 02Price confirmed
You are given the job price before payment, based on the pickup, vehicle, destination and known requirements.
- 03ETA confirmed
You get a realistic expected arrival time based on the live dispatch situation.
- 04You decide
No booking is made until you agree to proceed.
Prefer a callback?
Leave your number and pickup area.
Request a callback for availability, price and ETA. For urgent recovery, calling dispatch is fastest. No booking is made until you agree.
Need recovery now?
Tell us your location, vehicle and destination. We confirm availability, price and timing before payment.