Roadside advice
What to do after a motorway breakdown
A motorway breakdown is a safety incident before it is a recovery job. Your actions depend on whether you can reach an emergency area or leave the live carriageway.
What to know
Clear help for the situation you are in.
- ✓Leave at the next exit or service area if the vehicle remains driveable
- ✓Use an emergency area where available
- ✓Keep hazards and sidelights on
- ✓Get behind the barrier when it is safe
- ✓Call 999 if stopped in a live lane
Recovery decision
Can't safely continue?
If the vehicle cannot be driven safely, call with your location, vehicle, problem and destination. Dispatch will confirm suitable recovery, price and a realistic ETA before payment.
Call recovery dispatch now07988 887101→If anyone is in immediate danger or the vehicle is stopped in a live traffic lane, call 999 first.
Roadside guidance is based on UK government and HSE safety information. Always follow emergency-service and road-operator instructions at the scene.
Read the Highway Code guidance →Common questions
Useful answers.
Who should I call from a live lane?+
Call 999 immediately. Do not attempt repairs or remain exposed to moving traffic.
What happens before you pay
Clear job details before you commit.
We do not rely on a generic membership promise. Dispatch checks the live recovery job first.
- 01Availability checked
Dispatch checks whether a suitable recovery option is available for your location and vehicle.
- 02Price confirmed
You are given the job price before payment, based on the pickup, vehicle, destination and known requirements.
- 03ETA confirmed
You get a realistic expected arrival time based on the live dispatch situation.
- 04You decide
No booking is made until you agree to proceed.
Prefer a callback?
Leave your number and pickup area.
Request a callback for availability, price and ETA. For urgent recovery, calling dispatch is fastest. No booking is made until you agree.
Need recovery now?
Tell us your location, vehicle and destination. We confirm availability, price and timing before payment.